You asked. We answered.

Great Big Bundle F.A.Q.s

Technical Support Questions:

How do I get my files?

Once you order, you will receive an email that contains a link to download your files. 

 

What if I lose my files?

We are happy to resend lost files, however we recommend saving them in a safe place and making a backup. If you need help retrieving lost files, email support@craftycatsvg.com and include your order number or the email address associated with your purchase.

 

How do I extract a .zip file?

For Mac users, simply double click the .zip file and it will automatically extract all the folders.

For Windows users: 

  • Right-click the zipped folder saved to your computer.
  • Choose "Extract All..." (an extraction wizard will begin).
  • Click [Next >].
  • Click [Browse...] and navigate to where you would like to save the files.
  • Click [Next >].
  • Click [Finish].

 

I’m getting ERROR CODE 0x80010135 when I try to extract my files.

A small number of Windows users receive ERROR CODE 0x80010135 when they try to extract the files. If this happens, try extracting the file using these instructions: 

  1. Go to whatever folder includes the ZIP file you can't extract in Explorer.
  2. Right-click on the ZIP and select the context menu's Extract All option.
  3. Click Browse within the Extract Compressed window.
  4. Then click on the C: drive and press the Select Folder button. The extraction path should be just C:\, as in the screenshot below.
  5. Click Extract to unzip the archive to the root directory.

If you have tried this and are still having trouble, email support@craftycatsvg.com and we can provide an alternate way to receive the files.

 

What’s inside the .zip file?

Each zip file contains folders labeled with categories for easy navigation. 

How do I set up my project in Cricut Design Space?

We made a video showing how to set up your project in Cricut Design Space: Click HERE to watch

 

Can I use these with a Silhouette machine?

We are currently working on converting all our designs to layered .studio files that will work with all PAID versions of Silhouette Studio. Our designs are not compatible with the free version of Silhouette Studio.

In the mean time, we've made a video showing how to convert our designs into layered Silhouette Studio files yourself: Click HERE to watch

 

What are all the file types for?

Each design comes in the following file types: 

SVG - for Cricut, Silhouette Studio, and any other machine that uses SVG files (NOTE: on some computers, the SVG is called a “Microsoft Edge” file.

DXF - We are currently eliminating these as they do not work as well as the SVGs

EPS - We are currently eliminating these as they do not work as well as the SVGs

PDF - For previewing the design

PNG - Alternative for previewing the design

 

I Can’t Find the SVG File!

On some computers, the SVG is called a “Microsoft Edge” file or a “Chrome” file.

 

Where Can I Buy the Bundle?

You can find the Great Big Bundle [RIGHT HERE]

 

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General Questions About the Great Big Bundle:

Will you add more designs to the bundle and will I get access to them?

Yes! We will be adding more designs to this bundle based on customer feedback and everyone who purchases the bundle will get FREE access to all new designs.

 

Can I sell these projects?

Yes (with limits). Each design comes with a limited commercial license to sell up to 100 physical products. Extended licenses are also available. You may not sell or share these files in digital format of any kind.

 

Are the number of frames editable?

Most of the projects come with options for 1, 2, 3, or 6 photos. These frames are not editable.

 

What size are these projects and can I resize them?

All designs are sized at 8”x8” but can be easily resized to any size.

 

What size photos do I need?

At the standard 8”x8” project size, these are the photo dimensions used:

  • 1-Photo designs generally use 4”x6” photos (a few use 5”x7” photos)
  • 2-Photo designs use 3”x4” photos
  • 3-Photo designs use two 2”x2”  photos and one 4”x4” photo
  • 6-Photo designs use six 2”x2” photos

 

Can I edit these files?

All files are unlocked and fully editable. However we do not offer support for editing files beyond adding names/dates to relevant designs.

 

Do you have other words for grandparents besides Grandma & Grandpa? 

The bundle now includes blank options to add your own custom nicknames to relevant designs.

 

Can I use these with a Silhouette Machine?

Our files are only compatible with the PAID versions of Silhouette Studio. We are currently working on converting all SVG files to .studio files for easier use, but in the mean time you can watch this video to learn how to use the SVG files with the paid versions of Silhouette Studio. Our files are not compatible with the free version of the software.

 

Can I use these with a Mac?

Yes!

 

Can I use these with a PC?

Yes!

 

Can I use this with mobile?

You can, but we recommend using a computer for the best experience.

 

What If I Have More Questions?

We're happy to answer them! Send us an email at support@craftycatsvg.com